Returns & Exchanges
Due to the perishable nature of our artisanal potato donuts, we are unable to accept physical returns once products leave our shop or shipping facility. If your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or store credit.
Document the Issue
Take clear photos of the packaging and the donuts to help us understand what went wrong with your order.
Contact Support
Email our team at [email protected] with your order number and the photos within 24 hours of delivery.
Review Process
Our customer service team will review your claim and respond within one business day to resolve the issue.
Resolution
If approved, we will immediately initiate a replacement shipment or issue a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing